Privacy Policy

Privacy Policy for Housecleaners.Amsterdam

Effective Date: 14 September 2024

At Housecleaners.Amsterdam, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable EU laws.

1. Data Controller

Housecleaners.Amsterdam is the data controller responsible for your personal data. For any questions or concerns regarding this policy, please contact us at:

Email: info@housecleaners.amsterdam
Address: Majoor Kampstraat 12, 1411TT Naarden The Netherlands

2. Personal Data We Collect

We collect personal data that you provide when using our services, such as:

  • Contact Information: Name, email address, phone number, and address.
  • Booking Information: Service details, cleaning requirements, preferred dates, and payment information.
  • Payment Information: Credit card or other payment details processed via third-party payment providers.
  • Communication: Information from your inquiries and feedback.
  • Website Usage Information: Cookies, IP address, browser type, and website interactions.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Service Provision: To process and manage your bookings, send confirmations, and communicate about your appointment.
  • Payment Processing: To handle payments for services via secure third-party payment providers.
  • Customer Support: To address any questions, issues, or concerns you may have.
  • Marketing (with consent): To send you promotional offers, newsletters, and updates about our services. You can opt-out of these communications at any time.
  • Website Improvement: To analyze usage patterns and improve the functionality of our website.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contractual obligations to provide cleaning services.
  • Consent: For marketing communications or other data processing activities where consent is required.
  • Legitimate Interests: For the improvement of our services, prevention of fraud, and to maintain the security of our website.
  • Legal Obligations: To comply with any legal or regulatory requirements.

5. How We Share Your Personal Data

We may share your data with:

  • Third-Party Service Providers: Such as payment processors, IT service providers, and cleaning staff who require the data to provide services.
  • Legal and Regulatory Authorities: If required to comply with legal obligations or to protect our rights.

We will never sell your personal data to third parties.

6. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data in certain circumstances.
  • Right to Restriction: You can request that we limit the processing of your personal data.
  • Right to Data Portability: You can request the transfer of your personal data to another data controller.
  • Right to Object: You can object to the processing of your data for certain purposes, such as marketing.
  • Right to Withdraw Consent: Where consent is required, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [Insert email address].

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes secure data storage, encryption, and regular monitoring of our systems.

10. Cookies

We use cookies and similar technologies to enhance your experience on our website, analyze traffic, and personalize content. You can manage your cookie preferences via your browser settings. For more details, see our [Cookie Policy] (if applicable).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date.

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your country.